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Promise - Deliver - Delight - at all stages of the Path to Advocacy
About Me
- Andrew Weir
- Andrew Weir is a director at ZenithOptimedia Worldwide. This is my personal blog where I share personal views, observations, ideas and opinions.
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Brand Experience
To win with the consumer brand organisations need to rethink how they do business.
It is not just about important stuff like designing great advertising, having an elegant in-store presence, a helpful customer service or clever social marketing strategy. It’s about building an organisation that is capable of delivering winning brand experiences at every stage of the consumer journey. ....that I call the Path to Advocacy
To do this they need to break down silos between marketing, sales, product design, customer service, ecommerce, etc, and get them to focus on delivering joined-up and magical brand experiences that delight the consumer; to move them from buyers, to loyals, and ultimately advocates.
The aim of this blog is to comment on [based on what I see, hear or read] how well or not brands are delivering brand experiences from the perspective of the consumer and/or the brand operation - using the Brand PDD™ framework.
Blog Archive
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2009
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March
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- Packaging is a brand experience that is often over...
- Zappos win by focusing on WOWing consumers
- Concorde La Fayette don’t seem to get the importan...
- Porsche successfully delivers a great brand experi...
- British Airways is a great airline but I wish they...
- Wispa have responded to lobbying by fans
- O2 success demonstrates why brands should focus on...
- Apple vs HP. Apple don’t always win
- I am a customer that has become the ad agency for ...
- I'm on the beach...
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March
(10)
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