Brand Experience Matters: Huffington Post

Sunday, 6 January 2013

This great Fiat ad is being noticed by 'The Motherhood'

I love this car ad.

It is fun and full of entertaining insight.

The role of the Fiat 500L is relatively incidental but I am not sure that matters given that 'The Motherhood' - arguably the most important decision makers when it comes to car purchase - (and a lot of dads) are sharing it (over 2 million already).I am sure this ad will continue to get noticed and talked about.

Thanks to the Huffington Post for highlighting some other fun rap videos that are also worth watching:

Swagger Wagon (disclosure: Toyota are a client)

The Parent RAP

Dad Skills

Nice one.

Brand Experience

To win with the consumer brand organisations need to rethink how they do business.

It is not just about important stuff like designing great advertising, having an elegant in-store presence, a helpful customer service or clever social marketing strategy. It’s about building an organisation that is capable of delivering winning brand experiences at every stage of the consumer journey. ....that I call the Path to Advocacy

To do this they need to break down silos between marketing, sales, product design, customer service, ecommerce, etc, and get them to focus on delivering joined-up and magical brand experiences that delight the consumer; to move them from buyers, to loyals, and ultimately advocates.

The aim of this blog is to comment on [based on what I see, hear or read] how well or not brands are delivering brand experiences from the perspective of the consumer and/or the brand operation - using the Brand PDD™ framework.

Brand Experience Matters