Apple, Disney and Google are top experience brands

I borrowed the idea for this chart from the recently published Best Brand experiences study (Jack Morton).


It highlights the different types of brand experiences that can influence a consumer.


It matches fairly closely the experiences I write about on the path to advocacy:


Notice - discovery experience
Choose - digital experience
Buy - shopping experience
Use - product  experience
Loyal - customer experience
Fan - community experience


The key point is that brand organisations need to consider the experiences they are delivering at all touchpoints. They then have to ensure that they are consistent, differentiating and ideally delightful.


That is how brands win consumer loyalty and advocacy.


Check out the  study to see why the following brands appear in the top ten

1. Apple
2. Disney
3. Google
4. Microsoft
5. Mercedes
6. Coca-Cola
7. Sony and IKEA
8. BMW
9. Amazon
10. Louis Vuitton

Also check my previous posts showing which brands win in other similare studies: 

Beyond Philosophy: Most admired customer experience - Apple, Amazon and Zappos
Nunwood: Top 100 brand for customer experience (UK) - Amazon, John Lewis and Virgin

Happy Christmas e-card idea

Hot on the heels of writing about BMW yesterday, thanks to Paul Flanigan, I came across this clever interactive Christmas card thingy.

I thought it would be a bit of fun. A great brand experience that will encourage a bit of viral (but not quite advocacy)

Here's my version [click here for link].

It is almost an example of the customer becoming the ad agency.

BMW experience that will get noticed

This is an interesting approach by BMW. It is a legitimate form of the famous Coke subliminal advertising.

What better way to deliver a brand experience that will get noticed than to create an 'after image' (on the inside of viewers eyelids) effect of the brand logo during an ad?

As they say in this film...it generates a "more intensive connection with the target."

This is clearly not a experience that is scalable but this film has by 300,000+ hits so it is getting BMW noticed.

Nice one.

BMW stunt in Singapore

I came across this film about a BMW media stunt in Singapore thanks to Truly Deeply.

It is a good example of how a media innovation and some creative messaging will get noticed and can even get talked about (in this case on-line).

I am not generally a fan of stunts but I think this one works.

It delivers a brand experience that will make people smile, it is probably 'on strategy' but I don't think it will make people choose to buy BMW.

Enjoy.